Shipping policy
SHIPPING POLICY
Last Updated: September 19, 2026
Thank you for shopping with mewcase. We are committed to providing you with a smooth and reliable delivery experience.
This Shipping Policy explains our shipping coverage, shipping costs, order processing times, estimated delivery times, tracking information, and other shipping terms for orders placed through:
Shipping Coverage
We currently ship to selected countries and regions available at checkout.
Our primary shipping destination is:
-
United States
Shipping availability depends on your delivery address and the options shown at checkout.
If your country, region, or address is not available during checkout, we may not currently be able to ship to that location.
Shipping Cost
mewcase offers free standard shipping on eligible orders to most supported shipping destinations.
However, certain remote regions, islands, territories, or other locations that require additional carrier costs may be subject to a $12 USD shipping surcharge.
Any applicable shipping charge will be displayed during checkout before you complete your purchase.
Customs duties, import taxes, local taxes, brokerage fees, or other charges imposed by local authorities are not included in our product prices unless specifically stated otherwise.
Where applicable, these charges may be the responsibility of the customer.
Order Processing Time
After your order is placed, we usually require 24–72 hours to process the order, prepare the items, and arrange shipment.
Order processing time is separate from shipping/transit time.
Processing times generally do not include weekends or public holidays.
During periods of unusually high order volume, holidays, promotions, or other exceptional circumstances, processing may occasionally take longer.
Once your order has been shipped, tracking information will be sent to the email address provided during checkout.
Estimated Delivery Time
After your order has been shipped, the estimated delivery time is generally:
5–15 business days
Please note that this delivery estimate begins after the order has been processed and shipped.
For example, the 24–72 hour order processing period is not included in the estimated 5–15 business day transit time.
Delivery times may vary depending on factors including:
-
Shipping destination
-
Carrier processing
-
Customs clearance
-
Local delivery conditions
-
Remote-area delivery
-
Weather conditions
-
Public holidays
-
Peak shipping periods
-
Other circumstances outside our reasonable control
All delivery times are estimates and are not guaranteed unless expressly stated otherwise.
Tracking Information
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number or tracking information.
Please note that tracking information may take approximately 2–3 business days after shipment to first appear or update in the carrier's tracking system.
A temporary lack of tracking updates does not necessarily mean that the package has been lost.
International and cross-border shipments may occasionally experience periods without new tracking scans while the package is:
-
In transit between logistics facilities
-
Being transferred between carriers
-
Undergoing customs processing
-
Awaiting local carrier processing
-
Moving through international transportation networks
Tracking will normally update again once the package reaches the next processing or delivery stage.
No Tracking Update for Several Days
If your tracking information has not updated for several days, please allow additional time for the shipping carrier and local delivery network to process the shipment.
Temporary tracking delays can occur and do not necessarily indicate that your order is lost.
If your package has not arrived after the estimated delivery timeframe, please contact us at:
angelitodecember1119@gmail.com
Please include your order number so that we can investigate the shipment and assist you as quickly as possible.
Incorrect or Incomplete Shipping Address
Please carefully check your shipping address before submitting your order.
Customers are responsible for providing complete and accurate shipping information, including, where applicable:
-
Recipient name
-
Street address
-
Apartment or unit number
-
City
-
State or province
-
ZIP or postal code
-
Country
-
Contact information
If an order is delayed, returned, misdelivered, or otherwise affected because the customer supplied an incorrect or incomplete address, we may be unable to provide a free replacement or refund where permitted by applicable law.
If you notice an error in your shipping address, please contact us as soon as possible at:
angelitodecember1119@gmail.com
If the order has not yet been processed or shipped, we will make reasonable efforts to update the address.
However, once an order has entered processing or has already been shipped, we cannot guarantee that the shipping address can be changed.
Shipping Restrictions
We ship only to destinations that are available during checkout.
Certain remote regions, restricted locations, military addresses, PO Boxes, islands, or territories may have limited shipping options, additional shipping charges, or may not be supported by certain carriers.
If we determine after an order is placed that we are unable to ship the order to the provided address, we will contact you using the email address associated with the order.
Where appropriate, we may offer an alternative shipping solution or cancel and refund the affected order.
Delayed Packages
Occasional delivery delays can occur due to circumstances outside our reasonable control, including:
-
Carrier delays
-
Customs processing
-
Weather conditions
-
Local delivery disruptions
-
Peak holiday periods
-
Government or transportation restrictions
-
Incorrect or incomplete shipping information
If your package is delayed beyond the estimated delivery timeframe, please contact us and we will help investigate its status with the relevant carrier or logistics provider.
Lost Packages
If tracking information indicates that your package may have been lost, or your package has not arrived within a reasonable period after the estimated delivery timeframe, please contact us at:
angelitodecember1119@gmail.com
Please provide your order number and any relevant tracking information.
We will investigate the shipment with the carrier or logistics provider and determine an appropriate solution based on the circumstances and applicable consumer protection laws.
Damaged Packages
If your order arrives damaged, please contact us as soon as reasonably possible at:
angelitodecember1119@gmail.com
Please include:
-
Your order number
-
A description of the issue
-
Clear photos of the damaged item
-
Photos of the packaging where relevant
This information will help us review the issue and determine an appropriate solution.
Delivered but Not Received
If tracking shows that an order has been delivered but you cannot locate the package, please first:
-
Check around the delivery location.
-
Check with members of your household.
-
Check with neighbors, reception desks, mailrooms, or building management where applicable.
-
Allow a short period of time, as some carriers may mark packages as delivered shortly before final delivery.
-
Contact the local delivery carrier where possible.
If you are still unable to locate the package, please contact us at:
angelitodecember1119@gmail.com
We will assist you in reviewing the available tracking and delivery information.
Customs and Import Charges
International orders may be subject to customs duties, import taxes, handling charges, brokerage fees, or other fees imposed by the destination country or local authorities.
Unless otherwise stated during checkout, these charges are not included in the product price or shipping fee and may be the responsibility of the recipient.
Customs processing may also affect delivery times.
We are unable to control customs processing times or charges imposed by government authorities.
Contact Us
If you have questions about your order, shipping status, or this Shipping Policy, please contact our customer support team:
Trade Name: mewcase
Email: angelitodecember1119@gmail.com
Business Address: Suite 10270, 61 Bridge Street, Kington, United Kingdom, HR5 3DJ
Website: https://www.mewcases.com