Refund policy

Return & Refund Policy

We have a 14-day return and exchange policy. Any eligible return or exchange request must be submitted within 14 days after you receive your order.

Please note that we do not accept returns or issue refunds simply because a customer changes their mind, no longer likes the product, or decides they no longer want the item, except where required by applicable consumer protection laws.

To contact us regarding a return, exchange, damaged item, or incorrect item, please email us at angelitodecember1119@gmail.com.

Please do not send any item back without contacting us first. If a return is authorized, we will provide the appropriate return address and instructions.

Customer Ordered the Wrong Model or Product

Customers are responsible for carefully checking their selected phone model, device model, color, and product options before placing an order.

If you accidentally order the wrong phone model, size, color, or other product variation, we do not offer a refund for the purchase.

However, we may allow an exchange if:

You contact us within 14 days after receiving the item;
The product is unused, undamaged, and in its original condition and packaging; and
The requested replacement product is available.

For exchanges caused by a customer's incorrect selection, the customer is responsible for the applicable return shipping cost and the shipping cost of sending the replacement item.

Please contact us before returning the product. Unauthorized returns may not be accepted.

Change of Mind / No Longer Want the Item

Except where required by applicable law, we do not accept returns or provide refunds because:

You changed your mind after purchasing;
You no longer want the product;
You do not like the product after receiving it;
You ordered the wrong model, size, color, or variation.

Please carefully review the product description and selected options before completing your purchase.

Wrong Item Sent by Us

If we send you the wrong product, wrong phone model, wrong color, or an item different from what you ordered, please contact us as soon as possible.

Please provide your order number and clear photos showing the item you received.

Once we confirm the mistake, we will arrange to send the correct item to you at no additional cost.

You will not be responsible for additional shipping costs resulting from an error made by us.

Damaged or Defective Items

Please inspect your order after delivery.

If your item arrives damaged or defective, please contact us as soon as possible and provide:

Your order number;
A description of the issue; and
Clear photos or videos showing the problem.

Once the issue has been verified, we may provide a replacement, refund, or another appropriate solution depending on the circumstances.

If the damage or defect is confirmed to be our responsibility, you will not be required to pay additional shipping costs for the replacement.

Return Condition

Where a return or exchange is accepted, the item must generally be:

Unused;
Undamaged;
In the same condition in which it was received; and
In its original packaging.

We may refuse returns of products that have been used, intentionally damaged, modified, or returned in a condition that prevents resale, except where applicable law provides otherwise.

Exchanges

For eligible exchanges caused by the customer's incorrect selection, the customer is responsible for all applicable return and replacement shipping costs.

If an exchange is necessary because we sent the wrong item or because the product arrived damaged or defective, we will cover the applicable replacement shipping costs.

Please contact us before sending any item back.

United Kingdom and European Union Consumer Rights

Nothing in this policy limits any mandatory consumer rights provided under applicable law.

If you are a consumer located in the United Kingdom or European Union and applicable consumer protection laws give you a statutory right to cancel an online purchase within 14 days without giving a reason, those statutory rights will apply.

For change-of-mind returns made under a statutory cooling-off right, the customer is responsible for the direct cost of returning the product unless applicable law requires otherwise or we have agreed to cover the cost.

Products must be returned in accordance with the requirements of applicable consumer protection laws.

Refunds

If a refund is approved, we will notify you after the return has been received and inspected, where inspection is applicable.

Approved refunds will be issued to your original payment method.

Please allow up to 10 business days after approval for us to process the refund. Your bank, credit card issuer, or payment provider may require additional time before the refund appears in your account.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at:

angelitodecember1119@gmail.com